Warranty registration & Information

Warranty

All EZJ Rolling Equipment  (“EZJ”) products (“Physical Goods”) are sold as is and with all faults, subject to this Limited Warranty. This Limited Warranty applies to Physical Goods, and only for Physical Goods, purchased directly from Stundenglass by the consumer that seeks repair under this Limited Warranty. 

Warning: DO NOT use harsh solvents such as acidic cleaners, glass cleaners, citrus-based cleaners, pipe cleaners, salt, or other abrasives. Clean your NeJ Grabba Roller and accessories with isopropyl alcohol or soap and warm water only. Cleaning the metal, rubber, and glass components using anything other than isopropyl alcohol or soap and warm water may cause discoloration, irreparable harm, and premature aging of the components and will void your warranty. Additionally, any modifications to your device will void your warranty. 

Regular cleaning is recommended to keep your unit working at peak performance. Warranty

What does this Limited Warranty cover?

This Limited Warranty covers defects in material or workmanship in Physical Goods under normal use and maintenance during the Warranty Period. The warranty covers structural elements and not coatings or belt. During the Warranty Period, EZJ will repair or replace, at no charge, Physical Goods or parts of a Physical Goods that EZJ has determined is defective in material or workmanship under normal use and maintenance. EZJ shall have sole authority to determine whether to repair or replace a defective Physical Good. 

How long does the coverage last?

The Warranty Period is 365 days from the date of purchase. If you register your NeJ Grabba Roller at www.ezj.buzz within 30 days of purchase then your warranty extends to 5 years. A replacement Physical Good or a Physical Good that is repaired pursuant to this Limited Warranty assumes the remaining warranty period of the original Physical Good or 90 days from the Physical Good’s replacement or repair date, whichever is longer. Only serialized products qualify, valid only for the original owner.

What does this limited warranty not cover? 

This Limited Warranty does not cover any problem that is caused by: conditions, malfunctions or damage not resulting from defects in material or workmanship, discoloration due to chemicals used for cleaning, damage to the glass or any other parts resulting from misuse, impact, or modifications, scratches or other blemishes not existing at the time of purchase and not reported within 7 days of receiving, corrosion or other long terms permanent damage, or normal wear and tear. This warranty also does not cover lost or stolen units or parts. Modifications will void the warranty.  

What do you have to do?

Your Nej Grabba Roller serial number must be registered with us to file a claim. Additionally, Proof of Purchase is required along with your claim. This can be an online order confirmation or receipt from a retail store.  All claims will be denied without proof of purchase